Cancellation Policy
We understand that travel plans may change. Please review our cancellation policy carefully before booking.
Shared Activities & Experiences
- Free cancellation up to 24 hours before the scheduled start time.
- Cancellations made less than 24 hours before departure, or no-shows, are non-refundable.
- Late arrival may result in shortened experience or missed departure and is non-refundable.
Charter & Private Tours
- Free cancellation up to 48 hours before the scheduled start time.
- Cancellations made less than 48 hours before departure, or no-shows, are non-refundable.
- Once a charter tour has started, no refunds will be issued for unused time or services.
Tour Guide Services
- Free cancellation up to 48 hours before the scheduled start time.
- Cancellations made less than 48 hours before, or no-shows, are non-refundable.
- This applies to private guides, hired guides, and special language guides.
Entrance Tickets & Site Fees
- Entrance tickets, site fees, permits, and third-party tickets are non-refundable once issued, regardless of cancellation time.
- If a booking is cancelled and entrance tickets have already been purchased, the ticket cost will be deducted from the refund.
Weather & Operational Conditions
- If an activity is cancelled by us due to weather, safety, or operational reasons, guests will be offered:
- A full refund (excluding non-refundable entrance tickets, if already issued), or
- A rescheduled date, subject to availability.
Partial Participation
- No refunds will be issued for partial participation, early departure, or unused services once the activity has begun.
Important Notes
- Cancellation deadlines are calculated based on local time at the activity location.
- Refunds, if applicable, will be processed using the original payment method.